Posted on: 10th April, 2020 by Oar Sport
You are all still rowers. We're still here for you.
Nielsen-Kellerman rowing production lines are currently closed as they have shifted their workforce to produce only essential products for weather monitoring for firefighting, safety, defense, and research. They are also manufacturing face shields for health care workers. You can still order rowing products online and in-stock items will ship out the same or next working day. Items not in stock will have a lead time, but we'll be back to building when you're back to rowing!
In the meantime, our Virtual Regatta Tent is open for you. Our customer service team can answer technical questions, troubleshoot issues, initiate repair tickets, and even offer advice on maintaining and caring for the equipment you have. Our website has lots of on-demand resources for getting the most out of your NK products, and you can even learn about features you may have not used before (free firmware updates, anyone?). We all need a break from the news, and now is a great time to invest in better understanding of the tools we offer to help you improve when you get back on the water.
In recognition that the majority of our customers are missing a full season of rowing, we're extending our two-year product warranty one full additional year on products with a manufacture date between January 1, 2019, and June 30, 2020. You won't lose a season of warranty coverage to this outbreak, and you won't need to do a thing to activate your extended warranty – we'll track it automatically by serial number.
Keep your focus.
Keep owning your dreams.
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