Terms & Conditions

TERMS & CONDITIONS

1. THESE TERMS

1.1               What these terms cover. These are the terms and conditions on which we supply products/goods to you.

1.2               Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us  to discuss.

1.3               Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

  • you are an individual; and
  • you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

You will be a business customer in all other cases.

1.4               If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1               Who we are. We are Oarsport Limited a company registered in England and Wales. Our company registration number is 2535161 and our registered office is at Unit 20, Wilford Industrial Estate, West Bridgford, Nottingham, NG11 7EP and our VAT registration number is 568 0306 40

2.2               How to contact us. You can contact us by telephoning our customer service team on 0115 981 8183 or emailing us at admin@oarsport.co.uk or writing to us at Unit 20, Wilford Industrial Estate, Ruddington Lane, Wilford, Nottingham, United Kingdom, NG11 7EP.

2.3               How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4               "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1               How we will accept your order. Our acceptance of your order will take place when we email you to confirm that we accept your order, at which point a contract will come into existence between you and us.

3.2               Out of stock products. If a product you have ordered is out of stock, we inform you of this in writing and provide an estimated date of when the product will next be available. You and us may agree in writing that you wish to continue with your order and wait for the product to become available, in which case we will then proceed to accept your order. If you and us do not agree in writing that you wish to continue with your order it will not be accepted and we will not charge you for the product.

3.3               If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.4               Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. OUR PRODUCTS

4.1               Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2               Product packaging may vary. The packaging of the product may vary from any shown in images on our website.

5. YOUR RIGHTS TO MAKE CHANGES

5.1 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. OUR RIGHTS TO MAKE CHANGES

6.1               Minor changes to the products. We may change the product:

6.1.1      to reflect changes in relevant laws and regulatory requirements; and

6.1.2      to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

7. PROVIDING THE PRODUCTS

7.1               Delivery costs. The costs of delivery shall be charged in addition and will be displayed on the website.

7.2               When we will provide the products. During the order process we will let you know when we expect to be able to provide the products to you. We will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept your order.  Where your order includes multiple items you will permit us to deliver the goods by multiple deliveries.

7.3               Where we will provide the products. We will deliver the products and unload them to the front door of your address. We will not move or place the products into or within your address nor will we install any products at your address.

7.4               We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.5               If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to re-arrange a delivery or collect the products from a local depot. We may charge you for storage costs and any redelivery costs we incur.

7.6               If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for any storage costs and any re-delivery costs we incur. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.7               When you become responsible for the goods. If you are a Consumer a product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us. If you are a business customer a product which is goods will be your responsibility from the time the goods leave our premises.

7.8               When you own goods if a consumer. If you are a consumer you own the goods once we have received payment in full.

7.9               When you own the goods if you are a business customer. If you are a business customer you own the goods on either the date that we receive payment in full from you or the date when the goods are delivered to you, whichever is the later.

7.10            What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.11            Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

7.11.1    deal with technical problems or make minor technical changes;

7.11.2    update the product to reflect changes in relevant laws and regulatory requirements; and/or

7.11.3    make changes to the product as requested by you or notified by us to you (see clause 6).

7.12            Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 3 months and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7.13            We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 14.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 14.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 14.6). 

8. YOUR RIGHTS TO END THE CONTRACT

8.1               You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

8.1.1          If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 12 if you are a consumer and clause 13 if you are a business;

8.1.2          If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

8.1.3          If you are a consumer and have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;.

8.2               Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.2.1 to 8.2.4 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

8.2.1      we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.2.2      there is a risk that supply of the products may be significantly delayed because of events outside our control;

8.2.3      we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or

8.2.4      you have a legal right to end the contract because of something we have done wrong.

8.3               Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4               When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

8.4.1      products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

8.4.2      any products which become mixed inseparably with other items after their delivery.

8.5               How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.

8.5.1          Have you bought goods?, if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:

(a)        Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.

(b)        Your goods are for regular delivery over a set period.  In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND).

9.1               Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: 

9.1.1          Phone or email. Call customer services on 0115 981 8183 or email us at admin@oarsport.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.1.2          Online. Email us at admin@oarsport.co.uk including details of what you bought, when you ordered or received it and your name and address..

9.1.3          By post. If you are a consumer print off the form found at the end of these terms (Schedule 1) and post it to us at the address on the form.  Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

9.2               Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.   You must either post the goods back to us at Unit 20, Wilford Industrial Estate, Ruddington Lane, Wilford, Nottingham, United Kingdom, NG11 7EP  or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 0115 981 8183 or email us at admin@oasrport.co.uk for a return label or to arrange a collection.  If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.  

9.3               When we will pay the costs of return. If you are a consumer we will pay the costs of return:

9.3.1      if the products are faulty or misdescribed; or

9.3.2      if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.  

9.4               What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery, see which are available on request. 

9.5               How we will refund you.  If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6               When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:

9.6.1      We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

9.6.2      The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.7               When your refund will be made. We will make any refunds due to you as soon as possible.  If you are a consumer exercising your right to change your mind then:

9.7.1      If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

9.7.2      In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

10. OUR RIGHTS TO END THE CONTRACT

10.1            We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

10.1.1    you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

10.1.2    you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

10.1.3    you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or

10.1.4    we have reasonable grounds to believe you do not have the permission or authority to pay for your order.

10.2            You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3            We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

11. IF THERE IS A PROBLEM WITH THE PRODUCT

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0115 981 8183 or email us at admin@oarsport.co.uk or write to us at Unit 20, Wilford Industrial Estate, Ruddington Lane, Wilford, Nottingham, United Kingdom, NG11 7EP.

12. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE THE CONSUMER

12.1        If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

12.2        If you are a business customer all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

12.3            Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 0115 981 8183 or email us at admin@oarsport.co.uk for a return label or to arrange collection.

13. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A BUSINESS CUSTOMER

13.1        If you are a business customer we warrant that on delivery any products which are goods shall:

13.1.1    conform with their description;

13.1.2    be free from material defects in design, material and workmanship;

13.1.3    be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and

13.1.4    be fit for any purpose held out by us.

13.2        Subject to clause 13.3, if:

13.2.1    you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in clause 13.1;

13.2.2    we are given a reasonable opportunity of examining such product; and

13.2.3    you return such product to us at our cost,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.

13.3        We will not be liable for a product's failure to comply with the warranty in clause 13.1 if:

13.3.1    you make any further use of such product after giving a notice in accordance with clause 13.2.1;

13.3.2    the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;

13.3.3    the defect arises as a result of us following any drawing, design or specification supplied by the you;

13.3.4    you alter or repair the product without our written consent; or

13.3.5    the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

13.4        Except as provided in this clause 13, we shall have no liability to you in respect of a product's failure to comply with the warranty set out in clause 13.1.

13.5        These terms shall apply to any repaired or replacement products supplied by us under clause 13.2.

14. PRICE & PAYMENT

14.1            Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct. However please see clause 14.3 for what happens if we discover an error in the price of the product you order.

14.2            We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

14.3            What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

14.4            When you must pay and how you must pay. We accept payment with MasterCard, Visa, Maestro or Solo. Payments shall only be accepted in Sterling. Unless otherwise agreed in writing by us any payment received from you in any other currency will not be deemed to be payment for the goods in question.  For goods, you must pay for the products before we dispatch them.

14.5            Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

14.6            We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

14.7            What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

15. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER

15.1            We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

15.2            We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.

15.3            When we are liable for damage to your property. If we are providing goods to your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the goods.

15.4            We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 16.

16. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS

16.1        Nothing in these terms shall limit or exclude our liability for:

16.1.1    death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

16.1.2    fraud or fraudulent misrepresentation;

16.1.3    breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

16.1.4    defective products under the Consumer Protection Act 1987; or

16.1.5    any matter in respect of which it would be unlawful for us to exclude or restrict liability.

16.2        Except to the extent expressly stated in clause 13.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

16.3        Subject to clause 16.1:

16.3.1    we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

16.3.2    our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.

17. HOW WE MAY USE YOUR PERSONAL INFORMATION

17.1            How we will use your personal information. We will use the personal information you provide to us:

17.1.1    to supply the products to you;

17.1.2    to process your payment for the products; and

17.1.3    if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

17.2            We may pass your personal information to credit reference agencies. Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.

17.3            We will only give your personal information to third parties where the law either requires or allows us to do so.

18. OTHER IMPORTANT TERMS

18.1            We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

18.2            You need our consent to transfer your rights to someone else (except that you can always transfer our warranty). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, if you are a consumer you may transfer the remaining term of our warranty to a person who has acquired the product. We may require the person to whom the warranty is transferred to provide reasonable evidence that they are now the owner of the relevant item or property, for example a letter confirming the transfer of the warranty to the new owner.

18.3            Nobody else has any rights under this contract (except someone you pass your warranty on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 18.2 in respect of our warranty. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

18.4            If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

18.5            Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

18.6            Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

18.7            Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

SCHEDULE 1

Model Cancellation Form for consumer customers

(Complete and return this form only if you wish to withdraw from the contract)

To Oarsport Limited at Unit 20, Wilford Industrial Estate, Ruddington Lane, Wilford, Nottingham, United Kingdom, NG11 7EP.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

PRIVACY POLICY

Oarsport Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.oarsport.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

    1. “Account” means an account required to access and/or use certain areas and features of Our Site;
    2. “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
    3. “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
    4. “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
    5. “We” or “Us” or “Our” means Oarsport Ltd, a limited company registered in England under company number 08284662, whose registered address is Vermont House, Nottingham South & Wilford Ind Est, Ruddington Lane, Wilford, Nottingham, NG11 7HQ, UK.

DEFINITIONS AND INTERPRETATION

    1. Our Site is owned and operated by Oarsport Limited, a limited company registered in England under company number 08284662, whose registered address is Vermont House, Nottingham South & Wilford Ind Est, Ruddington Lane, Wilford, Nottingham, NG11 7HQ, UK.
    2. Our VAT number is GB568030640

WHAT DOES THIS POLICY COVER

  1. This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

YOUR RIGHTS

  1. The right to be informed about Our collection and use of personal data;
  2. The right of access to the personal data We hold about you (see section 12);
  3. The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
  4. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
  5. The right to restrict (i.e. prevent) the processing of your personal data;
  6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  7. The right to object to Us using your personal data for particular purposes; and
  8. Rights with respect to automated decision making and profiling.
    1. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
    2. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
    3. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

WHAT DATA DO WE COLLECT

  1. Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy):
    1. name;
    2. business/company name
    3. job title;
    4. profession;
    5. contact information such as email addresses and telephone numbers;
    6. demographic information such as postcode, preferences, and interests;
    7. IP address;
    8. web browser type and version;
    9. operating system;
    10. a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

HOW DO WE USE YOUR DATA

  1. Personalising and tailoring your experience on Our Site;
  2. Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);
  3. Replying to emails from you;
  4. Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time via the following methods)
  5. Market research;
  6. Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
    1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
    2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
    3. With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
    4. Third parties whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
    5. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
    6. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

HOW AND WHERE DO WE STORE YOUR DATA

    1. We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
    2. Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998.
    3. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
    4. Steps We take to secure and protect your data include:
      1. Ensuring that your connection to our website is secure; and
      2. Ensuring that internal access to all personal information we hold is secured by appropriate measures.

DO WE SHARE YOUR DATA?

    1. Subject to section 8.2, We will not share any of your data with any third parties for any purposes.
    2. We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
    3. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
    4. We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
    5. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

WHAT HAPPENS IF OUR BUSINESS CHANGES HANDS?

    1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
    2. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance or informed of the changes.

HOW CAN YOU CONTROL YOUR DATA?

    1. When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
    2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

YOUR RIGHT TO WITHHOLD INFORMATION

    1. You may access Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
    2. You may restrict Our use of Cookies. For more information, see section 13 and Our Cookie Policy.

HOW CAN YOU ACCESS YOUR DATA

  1. You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at admin@oarsport.co.uk, or using the contact details below in section 14.

OUR USE OF COOKIES

  1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products services. By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for advertising and other services. In addition, Our Site uses analytics services provided by Google and others, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. For more details, please refer to Our Cookie Policy.

CONTACTING US

  1. If you have any questions about Our Site or this Privacy Policy, please contact Us by email at admin@oarsport.co.uk, by telephone on 0115 981 8183, or by post at Vermont House, Nottingham South & Wilford Ind Est, Ruddington Lane, Wilford Nottingham, NG11 7HQ. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

CHANGES TO OUR PRIVACY POLICY

  1. We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. 

 

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